ENROLL

FAQs

Start Here with the Basics

Here are answers to some of the most common questions we hear from new patients.

Direct Primary Care is affordable, subscription-based primary care that focuses on personal, continuous relationships with your doctor. For a simple monthly fee, you receive longer visits, same- or next-day access, and care for the whole family without copays or surprise bills.

Concierge practices typically charge a high annual fee in addition to billing insurance and collecting copays.

DPC provides the same level of personalized, relationship-based care but at a much lower cost. We never bill insurance or collect copays — your membership covers your primary care needs.

Absolutely. DPC often reduces absenteeism, increases productivity, and provides a valued benefit for your team. Contact us to learn more about employer plans.

Most labs can be drawn in the office. Direct pay prices are deeply discounted through our relationship with LabCorp, but you can still use your insurance to pay for labs if you prefer.

Our doctors will refer you to a local imaging center and help you get the test you need at the best cost. You can use your insurance, but sometimes paying directly is cheaper.

Yes. You can still use your insurance for services covered under your plan, including labs, prescriptions, referrals, and imaging, and we help with prior authorizations, when needed. We also help you figure out when it might be cheaper to pay directly for services that aren’t covered well

Patients have access to their physician after hours for urgent needs by phone, text, or video.

Visit our services page here

Many patients — especially those with high-deductible plans — save money with DPC. There are no copays, labs and generic medications are offered at wholesale cost, imaging is dramatically cheaper, and most urgent care needs are handled in our office. Beyond cost savings, you also receive after-hours physician access, longer visits, and the ability to text or video chat when appropriate. It’s primary care on your terms.

No. You should continue carrying insurance for hospitalizations, surgery, specialists, and unexpected medical events. DPC complements insurance by improving everyday, preventive, and urgent primary care.

No. The only exceptions are Medicaid and HMO plans – please see below

Medicare patients are welcome! Our doctors have opted out of Medicare, meaning they do not bill Medicare for their services. However, Our doctors can still order referrals, imaging, and medical equipment through Medicare when appropriate.

An HMO is a closed network insurance plan. Since we are not “in-network” with these plans, our prescriptions, referrals, and other orders will be denied. The HMO requires you to see a primary care physician in their network.

Kentucky currently does not allow Medicaid beneficiaries to join a Direct Primary Care practice. We are actively advocating for policy change at the state level.

Tricare patients can absolutely join. Active-duty military members and veterans receive a 10% discount. Visit our pricing page for details.

DPC often reduces the need for specialty referrals because your doctors have more time to diagnose and manage conditions thoroughly. When specialty care is needed, Our doctors can refer you locally at any time. which provides tele-consults in 150+ adult and pediatric specialties — at no additional cost.

Our doctors coordinate closely with the hospitalist team at the hospital of your choice and help manage your transition home. Social visits may be possible depending on schedules and availability.

Contact us to schedule a no-obligation meet-and-greet with one of our physicians.

You can enroll online right here.

Your first visit typically lasts 60 minutes. We’ll review your full medical history, address any current concerns, and create a personalized plan moving forward.

You can cancel at any time. We simply ask that you notify us so we can transition your care smoothly.

We offer flu vaccines at wholesale cost for members. Other routine immunizations aren’t provided in-office, but we’ll help direct you to the most cost-effective option based on your needs.